Meet Beatrice: How Copilot and agents are revolutionizing sales for Microsoft sellers
What changes when AI supports your daily sales work? This video follows Beatrice Cannon, a Digital Specialist for Security solutions at Microsoft, who uses Copilot and Sales Agent to streamline tasks, focus on high-value opportunities, and improve productivity. Watch the video to see how AI tools help reduce manual work and support better customer engagement.
Who is Beatrice and what does she do at Microsoft?
Beatrice Cannon is a Digital Specialist focused on Security solutions at Microsoft. In her role, she works directly with customers and internal teams to position Microsoft security offerings, qualify opportunities, and help move deals through the pipeline. Her day-to-day work includes researching customer environments, preparing for meetings, following up on opportunities, and coordinating with account teams. By using Copilot and the Sales Agent, she’s been able to reshape how she manages this workload, spending less time on manual tasks and more time on customer conversations and deal strategy.
How does Copilot help Beatrice prioritize sales opportunities?
Copilot and the Sales Agent help Beatrice quickly sort through her accounts, emails, and opportunity data so she can see which deals need attention first. Instead of manually digging through CRM records and notes, she can ask Copilot to summarize recent customer activity, highlight stalled deals, and surface high-value opportunities. This reimagines her daily planning: she starts her day with a clear, AI-generated view of where to focus, which follow-ups are most urgent, and what context she needs before reaching out. As a result, she spends more time on strategic conversations and less time on administrative work.
How are AI agents reshaping the way Microsoft sellers work?
For sellers like Beatrice, Copilot and the Sales Agent are reshaping sales work by taking on much of the information-heavy, repetitive activity that used to consume large parts of the day. These tools can draft customer-ready summaries, pull in relevant security solution details, and organize deal information from Microsoft Dynamics 365 and other sources. That means Beatrice can move faster from research to action, come into customer meetings better prepared, and follow up with more tailored responses. Instead of spending time piecing together data, she can focus on what sellers do best: building relationships, understanding customer needs, and closing deals. Over time, this shift helps teams work more consistently, respond to customers more quickly, and manage a larger number of opportunities without adding extra overhead.
Meet Beatrice: How Copilot and agents are revolutionizing sales for Microsoft sellers
published by Predictive Technologies, Inc.
About Predictive Technologies - Predictive Technologies is a leading provider of IT Service Management and Management Consulting services. With delivery focus in applications, database management, middleware and appliances of converged software+hardware. Our customers seek accelerated adoptions to project delivery and IT operations management of their business applications offered through our managed service offerings. Using an ITIL service methodology, PTi provides the service value necessary for our customers to deliver consistent results to their business units and end customers. With Global Customers in manufacturing, high-tech, financial services, retail and entertainment industries our delivery teams can meet your projects needs. Providing "the right fit" as trusted advisor and partner to your organization.
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