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Announcing Dynamics 365 Contact Center - a Copilot-first cloud contact center to transform service experiences - The Official Microsoft Blog

Microsoft Dynamics 365 Contact Center is a Copilot-first contact center solution that delivers generative AI to every customer engagement channel. This standalone Contact Center as a Service (CCaaS) solution enables customers to maximize their current investments by connecting to preferred customer relationship management systems (CRMs) or custom apps. Read this blog article to discover how Generative AI is driving efficiency and reducing costs by transforming customer service and revolutionizing the way contact centers operate — from delivering rich experiences across digital and voice channels that enable customers to resolve their own needs to equipping agents with relevant context within workflow, and ultimately unifying operations. Contact to begin modernizing your customer service operations with Generative AI and Copilot.

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Announcing Dynamics 365 Contact Center - a Copilot-first cloud contact center to transform service experiences - The Official Microsoft Blog published by Predictive Technologies, Inc.

About Predictive Technologies - Predictive Technologies is a leading provider of IT Service Management and Management Consulting services.   With delivery focus in applications, database management, middleware and appliances of converged software+hardware.   Our customers seek accelerated adoptions to project delivery and IT operations management of their business applications offered through our managed service offerings.  Using an ITIL service methodology, PTi provides the service value necessary for our customers to deliver consistent results to their business units and end customers.  With Global Customers in manufacturing, high-tech, financial services, retail and entertainment industries our delivery teams can meet your projects needs.  Providing "the right fit" as trusted advisor and partner to your organization.